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Clinical Customer Service Representative II
Saturday, April 9, 2022 at 10:40am
This position is responsible for providing customer service support, receiving and responding to various public inquiries, scheduling appointments, and general duties related to clinic support. Serves as the entry point to the WCCHD Public Health Center (PHC). Responsibilities include answering multiple telephone lines, including Healthcare Helpline calls; routing calls to staff, ordering and keeping inventory of supplies, and filing. The Customer Service Representative works closely with the nursing team and with each client from intake to check-out to ensure a positive experience.

Education, Licensure, Certifications, Experience:
-High school diploma or GED required
-Bilingual (Spanish-English) required
-Medical or other receptionist experience preferred
-CPR certified or willingness to obtain
-Valid Texas driver’s license and access to reliable transportation to all assigned work locations

Location and Hours: 350 Discovery Blvd, Ste 102, Cedar Park, TX 78613; General work hours: 4 ten-hour days 7:00am-6:00pm between Monday through Friday. Position eligible for flexible schedule. Position not eligible for telecommuting. Shift coverage includes travel to all WCCHD PHCs in Georgetown, Cedar Park, Round Rock and Taylor, as needed. Location and hours may vary daily between all sites based upon business need. Work may require early mornings, evenings, weekends, and/or holidays. Extended hours may be required in the event of a public health emergency. Participates as part of WCCHD’s 24/7/365 preparedness and response plan.

See full job description and apply here:
Contact Info:
Williamson County & Cities Health District
355 Texas Avenue
Round Rock, TX 78664
(512) 943-3600
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