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Clinical Services Director (Manager IV)
Tuesday, July 20, 2021 at 12:08pm
Under the general supervision of the Medical Director, performs highly complex (senior-level) managerial work administering the daily operations and activities of the division. The Clinical Services (CS) Director manages all nursing and administrative support employees in the division.

Overarching responsibilities include: Performing administrative oversight of the daily operations and activities of the Clinical Services Division. Work involves establishing goals and objectives; developing and maintaining standard operating guidelines, procedures, and division budget; overseeing and evaluating the delivery of direct public health services and essential public health services to individuals, families, and communities; coordinating with WCCHD Medical Director on quality assurance and training on clinical operations and the medical review of clinical practices; collaborating with community leaders to address community health needs and provide program-specific and public health information; acting as a subject matter expert and assisting the District in responding to All Hazards emergencies; informing and educating the community on public health-related topics; representing WCCHD through involvement with community workgroups, committees, and/or coalitions; and utilizing clinic management expertise in implementing policies and procedures to ensure a safe and productive work environment. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

Pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Job descriptions list the specific tasks to be accomplished by the position the employee is filling at WCCHD. The WCCHD Employee Responsibilities are a set of general expectations for employees about how they should work with each other and the public we serve. Each employee must sign and acknowledge that they have been informed, understand, and agree to abide by these expectations. Violation of these responsibilities may lead to implementation of WCCHD’s disciplinary procedures.

-Uses information technology in accessing, collecting, analyzing, using, maintaining, and disseminating data and information
-Produces performance metrics reports for quality assurance and improvement
-Advocates for the use of evidence in decision-making that affects the health of a community (e.g., helping policymakers understand community health needs, demonstrating the impact of programs)
-Measures the effectiveness of CS programs and strategies and makes recommendations for improvement whenever applicable

Policy Development/Program Planning
-Develops and oversees implementation of CS goals and objectives
-Implements organizational strategic plan as it pertains to the Clinical -Services Division
-Contributes to development of organizational strategic plan and oversees execution of all strategic objectives assigned to this position in agency’s performance management system
-Participates in agency PHAB reaccreditation activities by serving as a subject matter expert and/or Domain Lead (as needed), attending meetings, and completing assigned components
-Develops and maintains Division’s Policies, SOGs and SOPs with the assistance of CS staff
-Fosters a culture of Quality Improvement within the division and across the organization by supporting the division’s QI Champion, assisting in the facilitation of QI activities, monitoring staff QI activities and guiding QI work

Communication and Cultural Competency
-Communicates in writing and orally with linguistic and cultural proficiency
-Prepares and oversees reports and presentations pertaining to divisional activities and services provided

Community Dimensions of Practice
-Facilitates collaborations among partners to improve health in Williamson County
-Advocates for policies, programs, and resources that improve health in Williamson County
-Works with other WCCHD divisions to provide outreach and deliver services to high-need populations in Williamson County

Public Health Sciences
-Supports Division’s needs for professional development and participates in professional development opportunities to ensure clinical proficiency, licensure requirements, and general best practices
-Advocates for evidence-based approaches to service provision, outreach, and response activities involving health care services or clinical components

Financial Planning and Management
-Manages CS program budgets, including grant and divisional budget development, tracking revenue and expenditures, routine monitoring for variance, and compliance
-Works with Texas Vaccines for Children/ImmTrac Lead to ensure program income and coding is accurately tracked under the requirements of the Immunizations grant
-Motivates colleagues for the purpose of achieving program and organizational goals
-Uses evaluation results to improve program and organizational performance
-Reports progress on performance measures in WCCHD’s performance management system
-Establishes roles and responsibilities of EEP Division staff and evaluates performance

Leadership and Systems Thinking
-Incorporates ethical standards of practice into all interactions with individuals, organizations, and communities
-Identifies internal and external facilitators and barriers that may affect the delivery of the Ten Essential Public Health Services
-Manages and supervises the nurse practitioners for all administrative functions
-Manages and supervises the Team Lead Nurse and TB Team Lead Nurse for all administrative functions
-Manages and supervises the Team Lead CSR
-Coordinates with Medical Director on review and quality assurance of clinical practice of nurses and nurse practitioners
-Responsible for coaching, counseling, and mentoring CS staff on an ongoing basis
-Responsible for all hiring, selection, performance evaluation, and disciplinary duties for the division
-Contributes to the agency’s leadership by participation in the District Leadership Team (DLT), facilitated planning activities, all-staff meetings, and PHAB coordination

-May participate on a WCCHD committee or task force
-May serve as HIPAA Privacy Officer for WCCHD
-In the event of a public health emergency, employees may be called upon to support WCCHD’s response in ways that are outside the usual scope of their job responsibilities. This may involve working hours that are outside the employee’s usual work hours. Employees will not be required to perform duties that are outside of their competence or professional licensure.

-Bachelor of Science in Nursing required. Master of Science in Nursing preferred.
-Registered Nurse in Texas or a state that recognizes reciprocity through the Nurse Licensure Compact required.
-Two (2) years of experience in a supervisory role required. Five (5) years preferred.
-CPR certified or willingness to obtain
-Valid Texas driver’s license and access to reliable transportation to all assigned work locations
-Must carry a personally-owned mobile device capable of receiving calls, text messages, and emails
-Bilingual English/Spanish preferred

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed without posing a direct threat to health or safety of themselves or others.
-Knowledge of public health essential services
-Knowledge of current public health nursing practices
-Knowledge of current communicable disease laws in Texas
-Knowledge of budgets, descriptive statistics, and basic analysis
-Skill in using a computer, including Microsoft Office 365
-Skill in customer service
-Ability to plan and direct programs
-Ability to hire, train, and evaluate personnel
-Ability to plan, assign and supervise the work of others
-Ability to work in a collaborative manner
-Ability to establish goals and objectives, policies and procedures
-Ability to prioritize activities and manage multiple responsibilities
-Ability to design and execute evaluation processes for quality improvement
-Ability to gather, assemble, correlate, and analyze data and to devise solutions to problems
-Ability to communicate effectively
-Ability to use Electronic Health Records software

Environmental Factors: Works mostly in a well-lighted, air-conditioned office. May work in various WCCHD offices around the county and in a variety of community locations. Occasional work activities may be outdoors and, therefore, employee will be exposed to heat and cold. May have extensive contact with the public. May have contact with persons who may be infected with contagious diseases. Certain immunizations and/or TB skin test may be required. Tobacco/vapor-free workplace.

Direct Supervisor of: 4
-CS Customer Service Representatives Team Lead
-Nurse Team Lead
-Tuberculosis (TB) Team Lead
-Texas Vaccines for Children/ImmTrac Lead

Location and Hours: 355 Texas Avenue, Round Rock, TX, 78664; general hours 8:00 am – 5:00 pm, M-F; telework eligible. This position may be subject to travel. Work may require occasional early morning, evening, weekend, and/or holiday hours. Extended hours may be required in the event of a public health emergency.

FLSA Classification: Exempt

Job Performance Evaluation: The employee will be evaluated at least annually, but more often if warranted.
Contact Info:
Williamson County & Cities Health District
355 Texas Avenue
Round Rock, TX 78664
(512) 943-3600
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